Refund & Cancellation Policy
Last updated: August 25, 2026
SorDoq is an independent document preparation and secure delivery platform. We are not a government agency and do not provide legal advice. We do not issue or guarantee visas, passports, immigration approvals, or any outcome from a third party. We only help you organize and securely deliver your documents to recipients you choose.
SorDoq wants you to have a reliable and secure document-delivery experience.
Refunds for Service Failure
If you paid for a SorDoq service and SorDoq is unable to complete the service because of a technical or service-related failure, you may be eligible for a full refund. SorDoq will review the order and determine the appropriate resolution.
Duplicate Charges
If you are charged more than once for the same order, please contact SorDoq Support. Confirmed duplicate charges will be refunded.
Cancellation Requests
Because SorDoq services may begin processing immediately after payment, cancellation requests made after processing has begun or after successful delivery may not be eligible for a refund.
Refund Requests
Please contact support@sordoq.com and include your SorDoq order/reference number and the email address used for the order. We may request additional information necessary to locate and review the transaction.
Refund Processing
Approved refunds will be processed through the original payment method. The time required for the refund to appear in your account may vary depending on your payment provider or financial institution.
Contact Us
For refund, cancellation, or order-related questions, contact SorDoq Support at support@sordoq.com. See our Terms & Conditions and Privacy Policy for more information.